Who can get LUV vouchers for Southwest Flight Delays and Cancellations?Įvery traveler on a delayed or cancelled flight can receive a LUV voucher, even those whose flights were originally booked with Rapid Rewards or Companion Pass. This can also work the other way-if you get an email response you aren’t happy with, try Twitter instead. You can even copy and paste your original message and email it to see if you get a different answer. If you message through Twitter and don’t get the response that you think is fair (for instance, you have a two hour delay and the customer service agent on Twitter doesn’t offer you vouchers), try one of the other methods of communication instead. What If I’m Not Satisfied With My Southwest Reimbursement? Our confirmation numbers were: HGOSN HSJNO SHJSN HSJSS SHSJS. We really love Southwest, but these delays were disappointing and made our travel day much more difficult. All of the delays resulted in (insert how it inconvenienced your travel plans/family). It was delayed by an hour due to (insert reason here). My family of 5 flew on flight XXXX yesterday evening from XXX to XXX. You can cut and paste this sample template when you contact customer service. Sample Template for requesting delayed flight compensation Most importantly, be gracious and polite to the customer service agents.
To do this, click on any of the preset options and then when it asks if your problem is solved, click “no”.
If you choose to chat on the Southwest app, you need to get past the chat bot in order to chat with a real customer service agent. Use the chat feature on the Southwest app Some anecdotes seem to indicate that email agents offer higher compensation amounts than Twitter agents. If it takes longer than 10 days, email them again, referencing the case number given to you in the auto response from your original email. This method takes a few days to get a response. On this Contact Us page you’ll click on the link that says “send us an email.” You will have to fill out a form that includes your flight information, confirmation number, name, etc. Once you're checked in by any method, you can always use an airport kiosk to print a copy of your boarding pass. If you check in on your mobile device via the mobile website but would prefer to print your boarding pass to a local printer, just force the phone to load the desktop site instead of the mobile one, and you'll see the three options I showed earlier, which includes Print. If you check in on your mobile device via the Southwest app or mobile website, you're offered a mobile-formatted boarding pass, which can then be saved in all the ways mentioned above. When you check-in for your flight on a mobile device such as a phone or tablet: You can also view the mobile boarding pass, take a screenshot, or save it to your photos folder by clicking on the camera icon in the upper right hand corner. Text will send you a link to a mobile-formatted boarding pass, which is automatically saved to your phone if using an iPhone or Google Pay on Android.
#SAMPLE SOUTHWEST AIRLINES BOARDING PASS PDF#
Print will open up a page with a print-formatted boarding pass that can be printed on a local printer (or saved as a pdf to be printed later).Įmail will send you a mobile-formatted boarding pass that can be printed locally or saved to your phone. When you check-in for your flight on the desktop, you'll see the following options:
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